The Nigerian Civil Aviation Authority (NCAA) has sanctioned RwandAir over an alleged violation of consumer protection regulations concerning a passenger’s baggage complaint.
The NCAA spokesperson, Michael Achimugu, disclosed the development in a post on his personal X account on Friday.
According to the aviation regulator, RwandAir was fined ₦15 million for failing to resolve the passenger’s baggage complaint within the stipulated timeframe.
The authority said the sanction followed the airline’s failure to address the matter in line with consumer protection provisions governing aviation operations in Nigeria.
In addition to the fine, the NCAA directed RwandAir to replace the passenger’s damaged baggage and pay $170 as first-need compensation.
The regulator said the compensation was provided for under Part 19 of the NCAA Regulations 2023, which outlines compensation and other remedies available to passengers affected by baggage-related issues.
The NCAA maintained that the sanction reflects its commitment to enforcing consumer protection regulations and ensuring that airlines operating in Nigeria resolve passenger complaints within the prescribed period.
The authority has previously sanctioned both domestic and international airlines over various regulatory infractions.
The NCAA said, “The NCAA has sanctioned Rwand Air for consumer protection-related infractions. The airline has been fined a sum of FIFTEEN MILLION NAIRA for its failure to resolve a baggage issue within the stipulated timeframe.
“In addition, Rwand Air has been asked to replace the passenger’s damaged bag and pay 170 dollars as first-need compensation as stipulated by Part 19 of the NCAA Regulations 2023.”
The latest sanction comes after several airlines have faced regulatory action over different infractions. In February 2025, five airlines were sanctioned by the aviation authority, including Royal Air Maroc, Arik Air, Ethiopian Airlines, Aero Contractors and Air Peace, with varying penalties reportedly under consideration.
Barely a week before the latest development, the BCAA had also cautioned airlines that failure to process passenger refunds within the timeframe specified under Part 19 of the NCAA Regulations 2023 could attract sanctions.
