MTN Nigeria has said it will comply with a directive from the telecom regulator mandating compensation for subscribers impacted by poor service quality, while also committing to increased investment to strengthen its network across the country.
The directive from the Nigerian Communications Commission requires mobile operators to compensate users in areas where they failed to meet quality-of-service standards during November, December, and January.
In its response, the telecom giant said the regulator’s action highlights a strong commitment to protecting consumers and ensures that customers remain central to industry decisions.
“At MTN Nigeria, our customers are the lifeblood of our business. We exist to connect Nigerians to the digital world, and we believe that every subscriber deserves a reliable, high-quality network experience,” the company said.
“All consumers within the affected areas where service shortfalls were recorded will receive compensation for the operating periods of November, December, and January, in accordance with the applicable framework,” it added.
The company, while confirming it will implement the compensation plan, noted that its broader focus remains improving network quality and reducing service disruptions across its operations.
